Our support team can help with questions about your account, payments, promotions and using the site. If something is not working as expected, tell us what happened and we will look into it. You can also send general feedback or ask about affiliate enquiries through the contact channels below. Choose the team that best matches your question and include your username when it is relevant. For your security, please do not send passwords or full payment details by email.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Technical support | [email protected] |
| Customer support phone number | +44 20 7946 0837 |
| Customer support working hours | Monday to Sunday, 08:00 to 22:00 UK time |
Email Support
Email is the preferred way to contact Roobet about detailed requests, account-related issues, or matters that need an explanation or supporting documents. Use a clear subject line so the support team can direct your request to the right place. Include up-to-date contact details and any relevant account information to help avoid delays when they follow up.
Contact Form
Response Time
Support requests are handled by our customer team and most inquiries are answered within one business day. For account or payment issues that need verification, investigations or KYC checks, response times can be longer. Complex cases may take several days depending on the issue and required documentation. We aim to keep you updated throughout the process.
Feedback
Have an idea or suggestion for improving the website? We’d love to hear from you. Share your feedback, whether it’s about the games, promotions, payments or how the site works. Every message is reviewed carefully, and your comments help us make practical improvements to the service and create a smoother experience for everyone.